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Date(s) - 09/06/2021 - 10/06/2021
11:00 am - 2:00 pm

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Study Hub West Coast is really excited to partner with Tasmanian Hospitality Association to deliver a series of FREE hospitality and tourism workshops on the West Coast.

The workshops will be facilitated over Winter and Spring to coincide with the offpeak tourism season and will be held at the Study Hub in Zeehan. If well attended by community we will run more of these workshops.

Sessions are as follows:

Day 1 June 9

11am – 1pm       A Great Customer Experience

  • The Tasmanian Brand
  • Know your venues brand
  • Understand how you play such a huge role in the success of the entire community
  • Successful Teams
  • Know your customer
  • Suggestive selling, upselling and cross promotion

2pm – 4pm         Safe Food Handling

  • Why food safety and hygiene are important
  • Best-practice handwashing and personal hygiene in the workplace
  • What personal protective equipment is, and how to use it
  • How to identify and prevent food contamination
  • How to identify low-risk and high-risk foods
  • What food poisoning is, and how to prevent it
  • Best-practice methods for storing food
  • Why food temperature is so important
  • Strategies for keeping a kitchen clean and pest-free
  • Common food allergens

Day 2 June 10

9am – 11am       Alcohol Awareness

To address things like dealing with difficult / intoxicated customers, what to do if you have to implement RSA   …

  • The importance of responsible alcohol service
  • Consequences of unsafe alcohol service
  • Effects of alcohol on the body
  • How to check a guest’s identification
  • The signs of intoxication
  • Techniques for sobering up
  • How to refuse or discontinue an alcohol sale
  • Keeping your customers safe, even the unruly ones!

12pm – 2pm       Customer Service – Soft Skills

  • Meeting & Greeting
  • Travel weary guests
  • Being Authentic
  • Helping guests make a decision
  • Offering something unique and special
  • Know your guest, know your region

Maximum of 15 participants per session, bookings are essential!


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