The Study Hub/Centre is an Australian government initiative through the Regional University Study Hubs program solely operated through West Coast Heritage Ltd. The Study Hub/Centre is not an education provider. Students should refer to their relevant university or vocational education and training (VET) provider’s Code of Practice and Complaints/Grievance process should they wish to address specific concerns, or issues with them.

As part of an ongoing commitment to students, staff, visitors and the wider Community, The Study Hub/Centre has adopted a Code of Practice. To assist students in understanding the difference between appropriate and inappropriate behaviour whilst on site and to focus on channeling positive behaviour of all stakeholders, this Code of Practice incorporates policy for student complaints and grievances and integrates standards of behaviour for interacting with the student community and others outside the organisation.

The following standards of behaviour are inclusive, but not limited to the following;

Students and staff will at all times represent the best interests of The Study Hub/Centre in the public domain. This includes all forms of digital and social media and communication platforms including verbally by phone and via text.

Divulging the personal details of staff or students is prohibited, as is sharing commercially sensitive information with external and third parties.

Students must not be under the influence of, or consume alcohol or illicit drugs while studying on-site.

Rude, harassing, bullying, threatening or otherwise offensive behaviour will not be tolerated. The Study Hub/Centre endeavours at all times to further the spirit of cooperation, be courteous to all site users, stakeholders and visitors and ensure its’ site remains a safe, inclusive learning environment.

Students, staff, visitors and the wider Community may not engage in any unauthorised activities on site, particularly those involving members of the public and/or children without the express, written consent of Study Hub West Coast staff. Study Hub West Coast is for the exclusive use of registered users only except where accredited training is being conducted onsite with prior approval from Study Hub West Coast staff.

All WHS incidents, episodes and hazards, must be reported to the Manager at the earliest opportunity. In the first instance, this may be by telephone or email followed by the completion of an accident/incident report form.  Hazards and potential hazards should be reported at the earliest opportunity.

All incidents involving student altercations or disputes must be reported to the Manager at the earliest opportunity. Mediation if required will be organised by staff in partnership with a relevant representative from the student’s education provider and/or West Coast Heritage Ltd General Manager.

Verbal or written warnings in the first instance may be issued for serious and/or repeated breaches of conduct.  If the breach is perceived as a threat to students, the integrity of the facility or a disruption to the facilities, a written warning will be issued. Serious breaches of the code will result in deregistration of the student and deactivation of fob access. The Manager will, in consultation with West Coast Heritage Ltd determine the final outcome of the misconduct.

Should the student wish to take the matter further, they have the right of response to advance their complaint. To escalate the incident for further investigation please direct the complaint to West Coast Heritage Ltd General Manager Samantha Eley – gm@wchczeehan.com.au